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Privacy Statement

This Privacy Statement was last updated on 23 March 2021.
Otrium B.V. (hereinafter: Otrium) offers a shop-in-shop outlet platform via the website www.otrium.it. With an influx of online orders from customers on a daily basis, we constantly process personal data. Your privacy is very important to Otrium, which is why we adhere to the General Data Protection Regulation (GDPR).
Our Privacy Statement at a glance
We comply with the privacy legislation when processing personal data. This means that we:
  • Record our purposes before we process your personal data, as set out in this Privacy Statement.
  • Store as little personal data as possible and only the data necessary for our purposes.
  • Ask for explicit consent for the processing of your personal data, should consent be required.
  • Take the necessary security measures to protect your personal data. We also impose these obligations on parties who process personal data on our behalf.
  • Respect your rights, such as the right of access, rectification or erasure of your personal data processed by us.
For what purposes do we process your personal data?
When you use our platform, we obtain various personal data from you. We specify for each purpose what data we obtain from you, for what purpose we process these data and for how long they are stored. If you have any questions or would like to know exactly what we store about you, please contact Otrium. Our contact information is provided at the bottom of this Privacy Statement.
Creating an account
You can create an account on our website (execution of the agreement), after which you can place an order. You can also choose to log in using your Facebook or Google account. If you want to know how these parties process your personal data, please read the privacy statement of the platform in question.
We process the following personal data for this purpose:
  • Gender
  • Name
  • E-mail address
  • Login details
  • IP address
We store your personal information until you cancel your account or up to 2 years after you last logged in to your account. We then assume that you no longer wish to use our services. Some data is stored longer if we are legally obligated to do so (e.g. because of the tax retention obligation).
Managing an account
Once you have created an account or logged in with your Facebook or Google account, you can decide which information you add to the account (execution of the agreement). You can create your personal profile within your account. The account also includes an overview of your orders, as well as the option to indicate your preferences and save your favourite brands.
We process the following personal data for this purpose:
  • Name
  • Address details
  • Contact details (e-mail address and telephone number)
  • Country
  • Date of birth
  • Gender
  • Login details
  • Shopping preferences
  • Shopping history
  • IP address
We store your personal information until you cancel your account or up to 2 years after you last logged in to your account. We then assume that you no longer wish to use our services. Some data is stored longer if we are legally obligated to do so (e.g. because of the 7 years tax retention obligation).
Contact
When you send us an e-mail, use our contact form, contact us by telephone or in any other way, you agree to our terms and conditions of contact (execution of the agreement).
We process the following personal data for this purpose:
  • Name
  • E-mail address
  • Order number
  • Any information you provide as part of the content of a message
We store your data for as long as this contact requires it or up to a maximum of 2 years after we last had contact with you; we want to make sure we have dealt with your query or complaint properly.
Placing and handling orders
When you place an order on our website, you enter certain information. This data is necessary for the purchase agreement between you and Otrium (execution of the agreement).
We process the following personal data for this purpose:
  • Name and address details
  • Contact details (e-mail address and telephone number)
  • Order confirmation
  • Billing address
  • Shipping address
  • Payment details
  • IP address
We store this information for up to 2 years after the purchase was made. Some data are stored longer if we are legally obligated to do so (e.g. because of the 7 years tax retention obligation).
Commercial messages
Otrium sends out commercial messages. This could be a digital newsletter, but also push notifications or SMS text messages. You can subscribe to our commercial messages via the website and application. We only send out commercial messages with your consent. The messages contain promotions, tips and information about our products and services.
We process the following personal data for this purpose:
  • Name
  • Contact details (e-mail address and telephone number)
Your personal data is stored until you unsubscribe from the commercial messages. You can unsubscribe from these messages at any time. There is an unsubscribe link in every newsletter, but you can also change the settings in your account.
Third-party shop credit
You can share the e-mail addresses of your friends on our website. In exchange, both you and your friends will receive shop credit from us. We process the data on a legitimate interest basis, i.e. a commercial interest. In doing so, we have weighed the privacy interests of your friends. The e-mail addresses of your friends are only used once to offer the shop credit. We then delete the data.
We process the following personal data for this purpose:
  • Name
  • E-mail addresses
We store their e-mail addresses for as long as is necessary to send the shop credit by e-mail.
Reviews
You have the option to review our services. We use third parties to host these reviews, such as Kiyoh, Trustpilot, Facebook and Google. The reviews can be read on the websites of these parties. The parties themselves are responsible for data processing. If you want to know what they do with your personal data, please read the Privacy Policy on their website.
We process your personal data on a legitimate interest basis. We have a commercial interest in improving our services. Our commercial interest takes precedence over your privacy interest, given that you control what information you leave behind in the customer review.
We process the following personal data for this purpose:
  • Name as stated in the customer review
  • Place of residence
  • Message content
We store your personal data for a maximum of 2 years after the review was posted.
Job applications
If you apply for one of our job openings or submit an open application, we process your personal data for the purpose of handling your application and in preparation for a possible employment contract.
We process the following personal data for this purpose:
  • Name and address details
  • Contact details (e-mail address and telephone number)
  • Curriculum Vitae
  • Cover letter
  • Salary requirements
  • References
  • Any other information you provide in your application
Your application details are stored for a maximum of 6 weeks after the position has been filled. We store this information so that we can contact you should the position become vacant again within the probationary period. If we are unable to offer you a position at this time, we may – with your consent – keep the application data for one more year. You can revoke your consent at any time by sending us an e-mail. We will store your application data in your personnel file should you decide to work for us. This file will be stored for as long as necessary, and the application data will be kept for a maximum of 2 years after entering into employment.
Social media and internet screening can be part of the application procedure. This is necessary for us to preserve our image when hiring new staff; we do this on a legitimate interest basis. We will do a search of your name on Google and any profile you may have on various social media. This applies, of course, insofar as these profiles are public. We will not ask you to grant us access to a private social media page or to accept a request from us. The results of the screening will be discussed with you. Should you have any objections to this, you can inform us by e-mail at the time of your application.
Downloading our application
You can also use our platform via our application. In order to do so, you need to download our application first. You can do this via the App Store or via Google Play. We have no influence on which personal data is processed by the provider (Apple and Google) and for what purpose they use your information. We recommend that you read the relevant privacy statement of the provider in question.
Creating profiles
We compile and combine your personal data from various sources. This is done to provide you with the best online shopping experience. We do this by linking various data about you, such as your account details, order history, your preferences and favourite brands, but also your browsing behaviour on our or external websites.
By combining your data, we can publish personalised promotions and content on the website or social media channels that match your interests and purchase history. It also allows us to personalise our newsletter for you. This will help us improve our targeted promotions, both on our website and through external advertisements.
We only create profiles with your consent. We use cookies on the website to collect and combine your data. Cookies allow us to see, for example, which pages on our website you have visited, which advertisements on external websites have been shown to you and whether you have viewed them or not, whether you are interested in discounts, and which items you have clicked on. The cookie overview lists the cookies we use.
When can we share your personal data with third parties?
Otrium will only share your information with third parties to the extent permitted by current legislation. We may disclose your personal data to third parties when:
  • we have contracted them to process certain data;
  • it is necessary to fulfil the contract with you;
  • you consent to it;
  • we have a legitimate interest in doing so;
  • we are legally obligated to do so (e.g. if the police demand it in case of a suspicion of a crime).
Third parties processing personal data on our behalf or yours:
  • Mail-order companies
  • Distribution centre
  • Payment service providers
  • Cookie service providers
  • IT suppliers and service providers
  • Marketing companies
  • Review companies
Otrium may disclose your personal data to parties located outside the European Economic Area (EEA) to provide those services. Otrium will only do so if there is an appropriate level of protection for the processing of personal data.
Securing your personal data
Otrium takes appropriate technical and organisational measures for the processing of personal data to prevent loss or any form of unlawful processing (e.g. unauthorised access, tampering, modification or disclosure of personal data).
Social media buttons
We use social media buttons on our website that redirect you to the relevant social media platforms. This gives you the option to follow us and share content. You will also see advertisements on your social media page. The buttons operate through bits of code provided by the social media networks. If you want to know what the social media platforms do with your personal data, please read the relevant privacy statement:
These social media companies are located in the United States. Facebook and Instagram adhere to the Privacy Shield principles and are affiliated with the U.S. Department of Commerce Privacy Shield programme. We are aware that the Privacy Shield was declared invalid on 16 July 2020 by the Court of Justice of the European Union. The practical consequences of this have yet to become clear. We are currently investigating the implications and the options for us as an organisation. Once there is more clarity about this, we will adjust our working method and Privacy Statement accordingly.
What are your privacy rights?
If you have any questions or would like to know what personal data we have about you, you can always contact us using the contact details below.
You have the following rights:
  • Right of access: you have the right to access the personal data we process about you.
  • Right to rectification: you have the right to correct or supplement the personal data we process about you, e.g. if they are incorrect or incomplete.
  • Right to object: you have the right to object to the processing of your personal data and to direct marketing.
  • Right to erasure: you may request us to erase your personal data.
  • Right to withdraw your consent: if you have consented to us processing personal data, you can withdraw your consent at any time.
  • Right to data portability: if it is technologically possible, you have the right to have the personal data we process about you transferred to a third party.
  • Right to restrict processing: in some cases, you can request that we restrict the processing of your personal data (temporarily or otherwise).
We may ask you for identification to fulfil your request. We require this information to ensure that the requested personal data belongs to the right person.
We will generally comply with your request within one month. However, this period may be extended by two months depending on the specific privacy rights or the complexity of the request. If we extend this period, we will inform you in good time.
If you wish to exercise any of your rights, you can do so by sending an e-mail to [email protected].
Changes to this Privacy Statement
When there is a change in our services, we will also need to change our Privacy Statement. Please consult this Privacy Statement regularly for the most up-to-date information.
Filing a complaint
Should you feel we have not been able to help you properly with any questions about your privacy, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Contact details
For questions about our Privacy Statement or your rights, you can always contact us using the information below:
Otrium B.V.
Danzigerkade 16A
1013AP Amsterdam
E-mail address: [email protected]
Phone number: 020-2217184
Chamber of Commerce no.: 63996901
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